Easy, Convenient Returns
We include a pre-paid return shipping label with every package to make returns simple and inexpensive (for customers in the 50 United States and the District of Columbia). You may return any WHIP HOCKEY products within thirty (30) days of the date of delivery in their original, unused condition for a full refund of the merchandise value, less $3.95 if our pre-paid shipping label is used.
Please follow the instructions found on the back of the packing slip to return an item. Returns generally take 2-3 weeks to process if sent from continental U.S. locations.
WHIP HOCKEY is not responsible for any returns lost in transit.
To exchange an order, please return your original item for a refund and place a new order online. You may call or contact WHIP by filling out the inquiry form.
Items Purchased Elsewhere
Products purchased from WHIP HOCKEY retail stores or at other retailers should be returned to the outlet from which you originally purchased the item.
If an item is defective, Whip will replace it. Whip Hockey, LLC provides a 30 day warranty for all sticks broken due to any manufacturing defect. Whip Hockey, LLC will not provide a replacement for misused, abused, or modified items. Warranty items can be processed by filling out the inquiry form.